Last updated: May 23, 2026

Privacy Policy

This policy explains how SanaJong collects, uses, stores, and protects information when clients use the SanaJong Client Portal.

Who we are

The SanaJong Client Portal is used by SanaJong clients to manage services, domains, DNS settings, invoices, billing details, support requests, and account security. For privacy questions, contact us at support@sanajong.online.

Information we collect

Account information, such as name, email address, phone number, login method, and security settings.
Client and billing information, such as company details, billing address, invoices, payments, and service history.
Service information, such as domains, DNS records, hosting services, support tickets, and service requests.
Authentication and security information, such as session data, login events, passkeys, multi-factor settings, and technical logs.

Google user data

If you sign in with Google, we use Google OAuth to authenticate you. We may receive basic profile information provided by Google, such as your name, email address, profile image, and Google account identifier. We use this information only to sign you in, link your account, protect access to the portal, and provide support. The portal does not request access to Gmail, Google Drive, Google Calendar, or other Google content APIs.

How we use information

To provide and secure access to the client portal.
To manage services, domains, DNS settings, invoices, payments, and support requests.
To communicate about account activity, service changes, invoices, security, and support.
To prevent abuse, troubleshoot issues, comply with legal obligations, and improve reliability.

Sharing and disclosure

We do not sell personal information or Google user data. We share information only when needed to operate the portal, process payments, provide infrastructure, deliver email, support client requests, comply with law, or protect the security of SanaJong, clients, and the portal.

Storage, security, and retention

We use administrative, technical, and organizational safeguards to protect portal data. We keep information for as long as needed to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal or accounting requirements. Clients may request correction or deletion of personal account data, subject to records we must keep for billing, security, or legal reasons.

Cookies and sessions

The portal uses cookies and similar storage for authentication, session management, security, language preferences, theme preferences, and client preview state for authorized administrators.

Your choices

You can update account and billing details in the portal where available. You may also contact us to request access, correction, export, or deletion of personal information associated with your portal account.

Changes to this policy

We may update this policy when the portal, our services, or legal requirements change. The updated version will be posted on this page with a new last updated date.